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Customer Service Representatives Salaries
in Waterloo-Cedar Falls, IA
Average Hourly Pay
Range: $21.04 – $23.14
Average Annual Pay
Range: $43,763 – $48,140
Salaries for Customer Service Representatives near Waterloo-Cedar Falls
Similar positions in nearby locations 100 miles
Alabama, AL
$20.15
8.8%Lower than Customer Service Representatives in Waterloo-Cedar Falls, IA
Alaska, AK
$23.84
7.9%Higher than Customer Service Representatives in Waterloo-Cedar Falls, IA
Arizona, AZ
$23.12
4.7%Higher than Customer Service Representatives in Waterloo-Cedar Falls, IA
Arkansas, AR
$20.45
7.4%Lower than Customer Service Representatives in Waterloo-Cedar Falls, IA
California, CA
$26.80
21.3%Higher than Customer Service Representatives in Waterloo-Cedar Falls, IA
How much do Customer Service Representatives make?
Your level of experience is a key factor in determining your earning potential. Here's what you can expect at different career stages:
0-2 years
Hourly Rate
$18.78/hr
Range: $17.88 - $19.67
Annual Rate
$39,058
Range: $37,199 - $40,919
3-5 years
Hourly Rate
$22.09/hr
Range: $21.04 - $23.14
Annual Rate
$45,951
Range: $43,763 - $48,140
6+ years
Hourly Rate
$25.40/hr
Range: $24.20 - $26.61
Annual Rate
$52,844
Range: $50,327 - $55,361
Customer Service Representatives job description
Customer Service Representatives professionals are the face of retail businesses, helping customers find products and providing excellent service. They drive sales, maintain store presentation, and ensure positive shopping experiences.
- •Assist customers with product selection
- •Process transactions accurately
- •Maintain store cleanliness and organization
- •Stock and arrange merchandise
- •Meet sales goals and targets
- •Handle customer inquiries and complaints
- •Customer service excellence
- •Sales and persuasion
- •Communication skills
- •Product knowledge
- •Cash handling
- •Problem-solving
- •High school diploma preferred
- •Previous retail experience helpful
- •Flexible schedule availability
- •Ability to stand for extended periods
